Autoplay
Autocomplete
Previous Lesson
Complete and Continue
Customer Understanding
Introduction
Introduction to Customer Understanding (1:33)
Understand Customer Motivations and Needs
Introduction to Empathy Map Tool
Empathy Map Template
Building Comprehensive User Profiles
Introduction to User Persona
User Persona Template
Designing Detailed Customer Experience Pathways
Introduction to User Journey Maps
User Journey Map Template
Final Step
Additional Resources
Share Your Thoughts
Introduction to User Persona
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock